Commenting on this achievement, Abdul Hakeem Omar Al Ojaili, CEO of BankDhofar, said: “We are proud to receive such prestigious awards. At BankDhofar, we strive to provide the best banking experience for our clients through various touchpoints in tandem with financial products and solutions. These awards are a testament to our team’s commitment to providing creative services tailored to meet the needs and demands of our clients. We apply world-class methodologies to improve efficiency and effectiveness, and we have redesigned our internal processes, redesigned our digital channels, improved our core banking systems and our customer relationship management systems to ensure an unparalleled experience in our branches and digital channels. “
Providing a hands-on banking experience has always been Bankdhofar’s top priority since its inception, placing technology and innovation at the heart of its strategy to enhance the experience of its customers. Customers can easily transact 24 hours a day through highly secure and user-friendly digital banking channels. In addition, BankDhofar’s award-winning mobile banking app offers a wide range of exclusive services such as instant transfer to other banks in Oman, card-less money, mobile top-up for all telecom providers in the Sultanate, l Increased daily withdrawal limit to 5,000 OMR, instant international money transfer service via Western Union, and competitive rates for remittances using Ripple, to name a few.
BankDhofar is working to improve the overall experience and customer journey by reorganizing several branches nationwide. The top-notch refurbished branches are designed to provide a convenient banking experience, reflecting the traditional Omani culture of hospitality. Placing customer experience at the heart of the agency’s design, all BankDhofar agencies offer privacy, hospitality and a personalized experience in one package.
The bank has also introduced drive-thru banking with the aim of providing the most convenient banking experience with cutting-edge digital channels. This service, the first of its kind in Oman, allows customers to make transitions without getting out of their vehicle to complete a range of transactions including: cash deposit and withdrawal, check deposit, instant debit card issuance, bank transfers. and request for account statements. This one-stop-shop is now available at Al Seeb Town and Al Saada branches in Salalah, but the bank plans to expand it to other branches.
To further enhance the banking experience for customers, BankDhofar branches at Falaj Al Qabail in downtown China, Muscat International Airport, Muscat Grand Mall, Muscat Shopping Center, Sur- City and the Salalah Gardens shopping center, serve customers during extended working hours until 9 p.m. on official working days.
BankDhofar is considered one of the best banks in the region, with a strong presence in corporate banking, retail banking, treasury and project finance. The bank responds to the needs and requirements of customers and sets the standard for the best customer experience in the Sultanate’s banking sector through innovative products and creative solutions. Following international banking best practices, providing an exceptional customer experience, in addition to its commitment to community development and contribution to the growth of the national economy, has placed BankDhofar at the top of the list of the best banks in the region. . The Bank has maintained a high rate of Omanization and strives to provide Omani nationals with strong career and development opportunities.
BankDhofar was the digital partner of the New Age Banking Summit 2021. The summit showcased the ever-changing financial ecosystem in the digital age and how banks can be ready for the future by adopting new strategies, innovative products and services and by reaching out to customers on digital channels, while proactively addressing cyber risks and situations such as the pandemic.
To find out more, visit the BankDhofar social media pages; Facebook (www.facebook.com/BankDhofar), Twitter (@BankDhofar), Instagram (www.instagram.com/BankDhofar), or visit the official website www.BankDhofar.com or contact the call center 24/7 at (+968 ) 24791111 for inquiries.
© Press release 2021