Seoul, South Korea, June 27, 2022 /PRNewswire/ — LG Electronics held the “2022 LG Air Solution Maintenance Seminar” on June 24 to core business customers to showcase its differentiated service competitiveness and maintenance and repair services.
LG Electronics engineers regularly visit customers of LG air conditioning systems to check and manage their working condition, improve their lifespan and performance, and increase their energy efficiency. Customer service encouraged customers to repurchase at a high rate.
Gerald ChunGeneral Manager of LG Electronics Singapore, said, “I understand that customers of LG air conditioning and cooling systems feel the need for maintenance.
He added, “Delivering value to customers through maintenance has built trust with customers and led them to repurchase LG products, which has been key to the success of the aerial solutions business.
Jaafar Adul KarimSenior Project Engineer at Sunseap, said, “Not only is LG’s service team’s high quality of service, but also the efforts to listen to and reflect customers’ opinions are impressive. »
Saurabh Saxenadirector of Galaxy Enterprise, said, “Without a doubt, LG’s greatest strength is its rapid response. Quick response to equipment is the number one priority among our expectations.
LG Electronics provides technical support to its maintenance service customers via a hotline. Its real-time assistance service (RCS) allows it to remotely monitor the operating status of equipment and detect failures in real time, even without or before calling customers. In order to meet the voice of the customer (VOC), LG plans to develop a scalable remote control system and provide higher quality maintenance products.
SOURCE LG Electronics