New York Airport Partners with Zippin and SSP America to Introduce Contactless Shopping | Coping with COVID-19


Image courtesy of iStock.

JFKIAT, the operator of Terminal 4 at John F. Kennedy International Airport, has partnered with SSP America and Zippin to launch a contactless and frictionless retail concept leveraging artificial intelligence technology, the first of Zippin’s locations in an airport terminal, according to a press release.

Zippin’s technology for the Camden Food Express, located at gate B 42, offers a selection of on-the-go food and drink to enable a completely contactless shopping experience. Customers enter the store through a turnstile by tapping on their credit card as they enter and begin shopping by choosing items from the shelves. As they do, Zippin’s AI system automatically identifies the items and creates the customer’s virtual shopping cart with the corresponding monetary value. When the customer leaves the store, the total amount spent is automatically debited from the card that the customer used to check in at the store entrance.

“We are delighted that JFK T4 has become the first airport location to showcase Zippin’s innovative retail concept,” said Roel Huinink, President and CEO of JFKIAT, in the press release. “We have continued to innovate T4’s offerings in the wake of the COVID-19 pandemic and enabling a more contactless customer journey is essential to our mission to provide customers with a safe and seamless experience. “

Earlier this year, JFKIAT partnered with Hudson to launch a fully automated, contactless retail concept for a selection of premium brands for T4 customers.

The company also worked with Inflyter and DFS Group to launch T4 Marketplace, a branded digital marketplace for duty-free shopping.

JFKIAT also plans to expand the offering to include other retailers within T4 to provide customers with a wider range of products to purchase.

For an update on how the coronavirus pandemic has affected booths, click here.

Image courtesy of Zippin.


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